Welcome to
Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective ways.
Craftexcom is seeking a highly motivated and customer-oriented individual to join our Customer Service department as a Call Center Representative. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries in a timely and professional manner.
Pay: $19.50 - $32.00 per hour
Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly and efficiently
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Maintain a high level of product knowledge to effectively address customer needs
- Document all customer interactions and transactions accurately in our system
- Collaborate with other team members and departments to ensure customer satisfaction
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to handle high volume of calls and emails
- Strong problem-solving skills
- Ability to work in a team environment
- Flexibility to work various shifts, including weekends and holidays
