About Us - Rentyl Resorts
All over the world, Rentyl Resorts elevates vacations by blending the comforts of home with the top-notch services of a high-end resort. Each of our properties has the same ensured excellence, but an individual brand and story. With such unique properties in our collection, we provide experiences and accommodations for groups of all sizes. At a Rentyl Resort, you can truly stay your way. Within our collection, guests have conveniences like a private pool, kitchen, home theater room, and parking area but can still take advantage of amenities and services like daily housekeeping, onsite restaurants and bars, and 24-hour concierge service. Plus, Rentyl Resorts has incredible experiences that guests would not find at most resorts, like water parks, sports fields and facilities, wedding venues and in-home chef and spa services. Each Rentyl Resort has unique experiences and amenities – so be sure to check them all out and find your perfect fit vacation. Rentyl Resorts - Dream Bigger. Vacation Better.
Job Summary
A Resort, its facility, services, and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction, and value to our guests. The Resort General Manager's primary purpose is to assure all actions are coordinated to exceed our guest expectations, while achieving revenue objectives and satisfying the financial covenants and contractual obligations. The single indicator of a General Manager's success is continued growth, achieved through effective marketing, sales, guest relations and operational quality, as measured by growth in actual room, events, and other resort revenue.
Essential Responsibilities
Lead a professional team to provide services and support for all aspects of the Resort. This will include front office, rental operations, housekeeping, maintenance, food & beverage, concierge, activities, finance and human resources. The ability to adapt and grow as the Resort develops and grows is essential to the business success.
Manage a successful relationship with, on-site vendors, and local partner vendors.
Responsible to provide new revenue potential opportunities to continue to operate the Resort in a positive cash flow position.
Consistent and accurate communication related to the state of the Resort business through well-organized, documented, and effective presentations..
Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
Responsible for setting resort goals, both qualitative and quantitative. Develop business and financial plans for the Resort. Monitor Resort performance according to plan on a daily/weekly basis and taking appropriate actions as needed to assure expected revenues are realized from each operating area in the Resort.
Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Resort operating area to assure a secure, safe environment is maintained.
Apply initiative to achieve personal/professional growth as a member of the Resort's management team and maintain professional certifications as they may apply to the business.
Ensure all Resort Policies and Procedures are adhered to and ensure all Resort team members are accountable for compliance.
Actively participate in Resort events.
Take initiative to solve problems, utilizing all available resources including regional and corporate resources.
Ensure service recovery programs are in place and team members are properly trained to execute business goals.
Personally handle serious guest concerns quickly and effectively to ensure issues are resolved to their satisfaction.
Lead and motivate others to achieve expected outcomes. Create a motivated work environment, centered upon teamwork and mutual respect that is expected to focus upon guests and team member satisfaction, while exceeding the revenue objectives.
Qualifications
- A strong demonstration of sound judgement, unquestioned integrity, and good listening skills
- Computer Proficiency
- Ability to think strategically and drive results
- 8+ years in resort management or related field
- Bachelor's Degree in Hospitality Management or Business preferred
- The ability to manage in a diverse environment with focus on partner and guest services, entrepreneurship and building and growing a strong business
- Must be able to communicate effectively with business partners, guests and team
- Respond effectively to changing demands
- Excellent communication skills
- Must be able to bring multiple departments together for a common goal
