Are you a great communicator with a passion for customer service? We are seeking dedicated Call Centre Representatives to join our team. As a Call Centre Representative, you will be the first point of contact for our customers, providing outstanding service and resolving their inquiries. If you are a patient and empathetic individual with excellent communication skills, we want you on our team.
Responsibilities
- Handle inbound and outbound customer calls professionally and courteously
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints
- Listen actively to customers to understand their needs and provide appropriate solutions
- Accurately enter and update customer information in the database
- Identify opportunities to upsell or cross-sell products and services
- Follow company guidelines and scripts for consistent and effective communication
- Collaborate with team members to ensure timely and accurate resolution of customer issues
- Maintain a positive and professional demeanor in all customer interactions
- Meet or exceed individual and team performance goals and metrics
- Continuously expand knowledge of products, services, and procedures through training and development opportunities
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle difficult customers and resolve conflicts in a calm and professional manner
- Proficient in computer systems and software applications
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Positive attitude and willingness to learn and adapt to changing customer needs
